Refund policy
REFUND POLICY
Overview
At Sis Studios LLC, our products are made-to-order and/or personalized specifically for each customer. Due to the custom nature of these products, we encourage customers to carefully review all product details, personalization information, and shipping details before completing checkout.
Personalized Product Returns
Personalized and made-to-order products are created specifically for each customer and are not eligible for returns or exchanges due to changes of mind, incorrect selections, or personal preferences.
This includes, but is not limited to:
- Change of mind
- Incorrect sizing or selection by the customer
- Personal preference (including color, style, or design)
- Delays in shipping once the order has been fulfilled or shipped
Order Accuracy
Customers are responsible for reviewing all order details before submitting their purchase, including:
- Product selection
- Custom text, names, and personalization details
- Shipping address
Sis Studios is not responsible for errors caused by incorrect information provided by the customer.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an error caused by Sis Studios, please contact us within 14 days of delivery at contact@sisstudios.shop with:
- Your order number
- Photos of the item received
- A description of the issue
We will review your request and, when appropriate, provide a replacement, refund, or store credit to help resolve the issue.
Shipping Issues
Sis Studios is not responsible for delays caused by shipping carriers, weather, holidays, or circumstances outside our control. Customers are responsible for providing accurate shipping information at checkout.
Packages marked as delivered but not received should first be reported to the shipping carrier. Sis Studios will assist customers with next steps when possible.
Contact
If you have any questions about your order, you can contact us at:
Sis Studios LLC
Email: contact@sisstudios.shop