Shipping policy

SHIPPING POLICY

Order Processing

Embroidered products are made to order and personalized specifically for each customer. As a result, processing times may vary depending on order volume, customization requirements, holidays, and production schedules. Please allow 2–3 weeks for production before your order ships. If you need your order by a specific date, please reach out before placing your order.

Stationery products are typically submitted to our production partners within 3-5 business days of purchase and are fulfilled and shipped by our trusted third-party production partners. Processing times for these items may also vary based on production capacity, inventory availability, and seasonal demand.

Orders placed after 12:00 p.m. CST will begin processing the following business day. 

If your order contains multiple product types, items may be produced and shipped separately. We will provide tracking information as soon as it becomes available.

We appreciate your patience and strive to process every order as quickly as possible while maintaining the highest quality standards.

Shipping & Delivery

Once your order has been produced, it will be shipped using standard ground shipping. We currently only ship to addresses inside the United States.

Shipping charges for your order will be calculated and displayed at checkout based on the total weight of your package and your delivery destination.

Standard Ground Shipping: Standard shipping rates are calculated at checkout based on package weight and destination. Rates may start at $5.95 for eligible lightweight items.

Free Shipping: We offer free standard shipping on all orders over $100.00.

Delivery times vary by destination and carrier but generally take 3–7 business days after shipment. Shipping time estimates are not guaranteed.

Shipping Confirmation

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Delays

Sis Studios is not responsible for delays caused by production partners, shipping carriers, weather, customs processing, holidays, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Sis Studios is not responsible for orders shipped to incorrectly entered addresses.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

Lost or Stolen Packages

Once a package has been transferred to the carrier and marked as delivered, Sis Studios is not responsible for lost or stolen packages. Customers should contact the carrier directly regarding delivery-related claims.

Personalized Products

Personalized and made-to-order products cannot be returned or exchanged due to a change of mind. If your order arrives damaged, defective, or incorrect, please contact us and we will work to resolve the issue.