Shipping policy

SHIPPING POLICY

Order Processing

Embroidered Products

All embroidered products are made to order and personalized specifically for each customer. Because each item is custom created, processing times may vary depending on order volume, customization requirements, holidays, and production schedules.

Please allow 2–3 weeks for production before your order ships. If you need your order by a specific date, please contact us before placing your order so we can confirm availability.

Stationery Products

Stationery products are typically submitted to our production partners within 3–7 business days of purchase. These items are fulfilled and shipped by our trusted third-party production partners. Processing times may vary based on production capacity, inventory availability, and seasonal demand.

Custom Styrofoam Cups

Custom styrofoam cups are made to order based on the personalization details provided at checkout. A digital proof will be sent for approval within 2–4 business days. Production will begin only after the proof has been approved.

Please allow 7–10 business days for production after proof approval before your order ships. Delays in approving your proof may affect the estimated completion date.

Custom styrofoam cups are produced and shipped separately from other Sis Studios products. If your order includes cups and additional items, you will receive them in separate shipments and may receive multiple tracking numbers.

If you need your cups by a specific date, please contact us before placing your order so we can confirm availability.

Orders Containing Multiple Product Types

If your order includes both embroidered and stationery products, your items may ship together or separately depending on production schedules.

To help reduce multiple shipments, stationery items purchased with embroidered products may be held and shipped together once your embroidered items are complete. In these cases, please allow the full 2–3 week embroidered production timeframe before your order ships.

Processing Schedule

Orders placed after 12:00 p.m. CST will begin processing on the next business day.

Business days are Monday through Friday, excluding major U.S. holidays.

Thank you for your patience and support. We are committed to preparing every order as efficiently as possible while maintaining the quality and attention to detail that our customers expect.

Shipping & Delivery

Once your order has been produced, it will be shipped using standard ground shipping. We currently only ship to addresses inside the United States.

Shipping charges for your order will be calculated and displayed at checkout based on the total weight of your package and your delivery destination.

Standard Ground Shipping: Standard shipping rates are calculated at checkout based on package weight and destination. Rates may start at $6.95 for eligible lightweight items.

Free Shipping: We offer free standard shipping on all orders over $100.00.

Delivery times vary by destination and carrier but generally take 3–7 business days after shipment. Shipping time estimates are not guaranteed.

Shipping Confirmation

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Delays

Sis Studios is not responsible for delays caused by production partners, shipping carriers, weather, customs processing, holidays, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Sis Studios is not responsible for orders shipped to incorrectly entered addresses.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

Lost or Stolen Packages

Once a package has been transferred to the carrier and marked as delivered, Sis Studios is not responsible for lost or stolen packages. Customers should contact the carrier directly regarding delivery-related claims.

Personalized Products

Personalized and made-to-order products cannot be returned or exchanged due to a change of mind. If your order arrives damaged, defective, or incorrect, please contact us and we will work to resolve the issue.